Product Image Discalimer
All images shown on product designers are for illustrative purposes ONLY.
Any product images used on our website to solely provide an example of the range of products we offer and are used for marketing purposes ONLY.
Therefore, any product images or colours shown within the designers can differ from the actual product supplied. Full specification of each product and colour shown within the designers is available upon request and will be supplied in accordance with information provided by the product manufacturer.
Product Designer Disclaimer
Upon placing an order through any of our online product designers, it is the sole responsibility of the purchaser to provide full specification details.
Upon placing an order through any of the online designers, the customer is acknowledging that they fully understand and accept the specification and features of the product they have ordered.
Therefore, if any error arising for which the customer has provided the specification information, will not be entitled under any circumstances to any form of exchange, refund or compensation.
- Ruling Conditions
Any contract made with the Company is subject to these Conditions which govern the Contract to the exclusion of any other terms, conditions or warranties whatsoever unless these Conditions have been excluded or varied by express written agreement made between the Company and the Customer.
- Price
- The price of the Goods shall be as stated on the online product designer or in writing via email quotation. Prices provided via email quotation will only be valid for a period of 30 calendar days, starting from the date of issue.
- The company reserves the right to withdraw at any time, any discount, sales or promotional offer as stated online or in writing without providing any prior notice written or otherwise.
- The Company reserves the right by giving notice to the Customer at any time before delivery, to cancel or increase the price of the Goods to reflect any increase in the costs to the Company which is due to
- any factor beyond the control of the Company including but not limited to increases in the cost of raw materials.
- any request by the Customer to change the delivery date(s), quantities or types of Goods ordered or the Goods Specification; or
- any delay caused by any instructions of the Customer in respect of the Goods or failure of the Customer to give the Company adequate or accurate information or instructions in respect of the Goods.
- All prices are exclusive of any applicable VAT, which the Customer is liable to pay to the Company in accordance with HMRC.
- Terms of Payment
- Orders will ONLY be processed upon full payment been received upon placing an order either via the online product designers or verbally via telephone using one of the accepted payment methods.
- Accepted Payment methods – We accept all major credit and debit cards including Visa, Mastercard, American Express, PayPal and PayPal credit.
- PayPal credit is provided and managed exclusively by PayPal; therefore, we are unable at any time to provide any information relating to any PayPal Credit application, amounts or repayments. Any such information will be provided directly from PayPal.
- Quotations
All quotations are accepted subject to the following:
- Quotations shall not constitute an offer and shall be valid for a maximum period of 30 days from its date of issue and may be withdrawn by the Company within such period at any time by written or verbal notice.
- Orders
- The Order constitutes an offer by the Customer to purchase Goods in accordance with these Conditions. No Order shall be accepted until the Company has issued an acknowledgement of Order. This shall constitute acceptance by the Customer both Conditions and of the Contract price.
- The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the Contract.
- Refunds and Cancellations
- The Company reserves the right to cancel any order without prior notice. We will provide written confirmation advising of any cancellation within 10 days of us receiving the order. If we cancel the order, we will provide a full refund within 10 workings days of cancellation and as such will have no further liability to you.
- Any cancellation request is only accepted by writing or email. Any orders cancelled within 24 hours and before the product begins manufacturing will be subject to pay a 5% surcharge of the order total, to cover cost such as administration cost and transaction fees.
- Any orders cancelled after 24 hours from order and if your order has been released into production will be subject to parts, materials and labour costs.
- All orders are subject to manufacturer availability and may be withdrawn at any time without prior notice. If we are unable to supply the goods for any reason, we will not charge you for these and we will refund any money already paid for them. The company will not accept any liability for compensating you for any other losses you may have incurred due to the product not been supplied.
- Delivery
- The Company shall ensure that each delivery of Goods is accompanied by a delivery note which shows the type and quantity of the Goods, special storage instructions. The Company shall deliver the Goods to the address provide on the order confirmation or such other location as previously agreed and confirmed in writing.Without prejudice to Condition 6.6 below, any dates quoted for delivery of the Goods are approximate only and the time of delivery cannot be guaranteed.
- The Company will endeavour to comply with reasonable requests by the Customer for postponement of delivery but shall be under no obligation to do so.When delivery is postponed, otherwise than due to default by the manufacturers, the Customer shall pay any costs and expenses, for transportation and/or storage and the Company shall be entitled to invoice the Goods in accordance with these Conditions.
- Delivery of the Goods shall be completed on the Goods’ arrival at the Delivery Location. The Customer must sign for and inspect all Goods on delivery to ensure they are free from defects and or damage. Any product found to have any damage or defects must be reported within 24 hours of receipt of delivery.
- If the manufacturer fails to deliver the Goods on the agreed date, the company accepts no liability for any loss, damage or expense arising from any delayed delivery. The Company shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event, the Customer’s failure to provide the Company with adequate delivery instructions for the Goods or any relevant instruction related to the supply of the Goods.
- Risk and Title
- Risk shall pass to the Customer as follows:
- if the Manufacturer delivers the Goods by its own transport, at the time when the Goods or a relevant part thereof are unloaded at the place of delivery or, if the Customer wrongfully fails to take delivery, at the time the Company tendered delivery of the Goods; or
- in all other circumstances at the time when the Goods or a consignment or other part thereof leaves the premises of the Company whether the Company arranges transport.
- Title in the Goods or any part thereof shall not pass to the Customer until payment has been made in full and cleared funds received for: The Goods, including any interest payable, and all other goods the subject of any other contract between the Company and the Customer in respect of which payment has become due.
- Warranties
- Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
- All product warranties are provided directly by the relevant manufacturer full details warranty details for each product is provided in the link below.
- The Company warrants that on delivery in accordance with Condition 6 the Goods will be of satisfactory quality and in accordance with its Specification and be free from material defects in design, material and workmanship.
- Any claim made under any manufacturer warranty needs to be made in writing providing a full description of the issues and provide photographic evidence where possible.
- Any warranty claim made will be submitted to the relevant product manufacturer. The company will provide a written response detailing the manufacturers advice within 28 days from receipt of warranty claim.
- Where any valid claim in respect of a breach of warranty given under Conditions 10.2 to 10.6 inclusive the Manufacturer shall be entitled at the Manufacturers sole discretion to:
- Repair or replace the Goods free of charge; or refund to the Customer the price of the Goods (or a proportionate part of the price), and in each case, the Company shall have no further liability.
- In the event of a dispute with any warranty claim, the company accepts no responsibility or liability for the response provided by the manufacturers and any such dispute would need to be done so in writing directly to the manufacturer.
- The company will not accept any claim on behalf of the manufacturer for defects or damage not reported upon delivery arising from general wear and tear including but not limited to:
- Damaged hardware, Handle, Letter Box, Knocker
- Scratches to frame, door slab or glass
- Broken cylinders from snap keys
- Limitations
- No representation is made nor warranty given by the Company as to the suitability or fitness of the Goods for any particular purpose, and the Customer shall be responsible for ascertaining whether the Goods are suitable or fit for the Customer’s purpose, and the Company shall be under no liability for any loss damage expense or liability incurred by the Customer or any third party as a result of the Goods not being suitable for a particular use.
- Save as provided in this Condition 11 the Company’s liability arising under or in connection with the Contract whether in contract, tort (including negligence), breach of statutory duties.
